February 4, 2012
There are plenty of examples out there regarding customer service on the social channels that are good. Companies using their own customer service departments to monitor tweets and public Facebook posts or posts to pages that actually get handled. However, this falls apart for many companies that outsource their social networking channels as well as their customer service [...]
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February 1, 2012
I laughed my way through this: How to Plan a Wedding without Losing Your Mind (or being an Asshole) Favorite quotes: About people helping: So they’re honored guests, not slaves, right? Got it? Okay. AND Be grateful for the help you’re getting, no matter how big or small. Or, as my father said during his [...]
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